We run small classes with a hard cap on seats. When you book a seat, that seat comes off the board and nobody else can buy it. That is why the timing rules below matter. We have tried to keep this fair in both directions.
Live training is sold for a specific date with a limited number of seats.
Full refund, or transfer to another available date at no charge.
Transfer to another available date at no charge, or a refund of 50 percent of the amount paid.
No refund. You may transfer your seat to another available date one time, subject to availability, if you notify us before the training day begins.
No refund and no transfer.
You may transfer your registration to a different available date one time at no charge, subject to the timing rules above and to seat availability on the date you want.
You may transfer your seat to another person at any time before the training day, at no charge. The person attending in your place must meet the same eligibility requirements and must sign the required waiver on site. Let us know the name and contact information in advance.
We may cancel or reschedule a session because of weather, unsafe conditions, instructor illness or emergency, or insufficient enrollment.
If we cancel, you choose: transfer to any future date at no charge, or a full refund of everything you paid. We are not responsible for travel, lodging, lost wages, or other costs you incur.
Training runs rain or shine when conditions are safe. A significant portion of the curriculum takes place in an indoor training facility, so rain alone is not usually a reason to cancel. We cancel for conditions that make climbing unsafe, such as high wind, lightning, or ice.
If a participant is removed during training for unsafe conduct, refusing instruction, impairment, or endangering themselves or others, no refund is given.
If a participant declines to sign the required liability waiver on site and therefore cannot participate, the cancellation terms above apply based on that day's date, which means no refund.
Because course materials are delivered immediately and can be consumed in full, all sales of online courses and digital products are final once access has been granted.
If you purchased in error, purchased a duplicate, or never received access, contact us within 7 days and we will make it right.
One-on-one and group coaching engagements are billed as stated at the time of purchase.
Monthly coaching may be cancelled at any time before the next billing date. Cancellation stops future billing. We do not prorate or refund the current billing period, and you keep access through the end of the period you paid for.
Coaching sessions cancelled by you with less than 24 hours notice are considered used. Sessions cancelled by us are rescheduled at no charge.
Email [email protected] with your name, the email address used at purchase, the product or training date, and what you are requesting. You can also call 215-657-8733.
Approved refunds are issued to the original payment method. Depending on your bank, funds typically appear within 5 to 10 business days.
If you have a problem, contact us first. We would rather solve it directly than through your card issuer. Filing a chargeback without contacting us may result in loss of access to any Synertree products or programs.
Synertree
[email protected]
215-657-8733